Customer Feedback Survey

Customer Service Excellence is at the very core of our “Complete Inspiration” pledge, so please take a few moments to complete our eibe “Satisfaction Survey”.
Your responses will enable us to address any issues that arise, as well as to better target our products and services to meet your needs.
The survey will take between 5 and 10 minutes to complete and all responses will be kept totally confidential.

Thank you in advance for your participation. Your time, honesty and openness are much appreciated.

Having recently purchased from us, what is your overall satisfaction rating with eibe?
Satisfaction rating


Please rate your level of satisfaction with your eibe Play Consultant in the following areas
Responsiveness
Professionalism
Understanding my needs
Product / Industry Knowledge
How important are the following characteristics when purchasing this type of product/service?
Quality
Price
Purchase experience
Installation disruption
Usage of Products
After purchase service
Lead Times

How likely are you to recommend the eibe range of product to a colleague?
A recommendation is
Thinking of your most recent experience with eibe, how much do you agree with the following statements?
Product/service was worth the purchase price
Product/service does what it claims
Product/service does what I need
Product/service is easy to use
Product/service is competitively priced

What do you particularly...
Thinking of similar products/services offered by other companies, how would you compare eibe's offering to them?
eibe's offering is

Would you purchase from eibe again?
Purchase again?
Has there been any initial feedback about the design and equipment from children or parents?

Do you have any suggestions on how we may improve the eibe product range or our customer service offering?
About You

(You may wish to leave these fields blank, although if there is a specific issue raised, obviously it will help us address it better if we can contact you directly about it.)

Thank you again for your time.

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